Jones Lang LaSalle Incorporated is a global commercial real estate services firm specializing in commercial property and investment management, providing services for real estate owners, occupiers, and investors worldwide. They established JLL in the year of 1999 based in the United Kingdom and it is a Fortune 500 company with annual revenue of $19.4 billion, operations in over 80 countries, and a global workforce of over 98,000 as of December 31, 2021.
They partnered with us to create a system that would allow a large premise panel to manage all micro-level interaction and complaint-related details effectively. At the same time, Several users can access the system at different levels. It facilitates communication between corporate employees, administrators, and management staff.
It allows company employees to file complaints on the platform, which are delivered to all members who are involved in the concern. It automatically assigned complaints to the appropriate members. This method assists management in tracking complaints at all levels, receiving reliable updates on the complaint, and taking corrective actions.
JLL wants to develop a Helpdesk and ticketing system for teams to manage, and track internal complaints and requests from their staff. That should be the centralized platform to manage all the requests from different departments and also from different branches/countries.
A key to success is to provide a simple and engaging measure for the seamless operation of the app, with a consistent layout on both the Android and iOS platforms. We picked swift technology for the iPhone version and Java for the Android devices, which includes the integration of API services in DotNET to create a robust and secure platform. We created a bespoke communication platform that is easily accessible to any device to ensure that everyone is updated about the progress of their ticket.