Jones Lang LaSalle Incorporated is a global commercial real estate services firm specializing in commercial property and investment management, providing services for real estate owners, occupiers, and investors worldwide. They established JLL in the year of 1999 based in the United Kingdom and it is a Fortune 500 company with an annual revenue of $19.4 billion, operations in over 80 countries, and a global workforce of over 98,000 as of December 31, 2021.
Web and Mobile App
February 2016 to Ongoing
JLL is a well-known real estate and investment management firm. They sought to create sophisticated Facilities Management Software to automate Facility Management (FM) operations completely. This would effectively manage all the branches across the globe, as well as centrally track and monitor assets, preventative maintenance, and other facility-related operations through a web-based solution that the individual could access.
Our client needed an all-in-one system to streamline facility operations, including their command-and-control center (CCC). Our facility management software seamlessly integrates space, personnel, assets, and maintenance into a unified platform, providing a comprehensive view of facility operations. Our offering encompasses various facilities management modules, such as Enterprise Asset Management, Inventory Management, Computerized Maintenance Management System (CMMS), Space Management (the primary module), Helpdesk/Ticketing System, Inspection and Audit Management, e-Permit-to-Work, and more.
CCC operators faced significant challenges in responding to facility alarms. They struggled to identify the root cause of issues, assess whether repairs were necessary, determine warranty status, and decide whether to dispatch a technician or assign the task to local engineering.
Efficiently managing these processes while handling extensive data, including potentially vast reports, manual interventions, and communications, presented a substantial challenge.
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JLL partnered with Technoduce to deliver responsive services focused on meeting client needs. The initial step in digitizing compliance and streamlining operations involved the automation of numerous maintenance processes, aimed at saving staff time.
JLL prioritized workforce optimization to drive their strategic initiatives forward. With the implementation of Technoduce's portable work orders, their team achieved heightened responsiveness to real-time issue data, leading to reduced effort and minimized investigation hours. JLL management now enjoys transparent tracking of team performance metrics, including average response times and technician completion rates. In cases of SLA breaches, JLL has the flexibility to tailor escalations for swift stakeholder notifications and issue resolution. Ultimately, JLL's portfolio of KPIs showed significant improvement.
Technoduce presented a full 360-degree solution that addressed all aspects of the company's facility management system, generating them to life with zeal and precision. The modules that Technoduce has deployed are listed below.
Monitor Analyze Track Equipment (MATE) is an automated e-log for paperless engineering operations. Via QR codes, MATE logs periodic readings of all critical equipment and generates performance trends.
Via QR codes, an area-specific task checklist tool replacing the typical paper checklist, ensuring efficient and supervised checklist and task completion with e-lists.
Process-driven engineering scheduling through our Digital PPM tool, which assists equipment scheduling by auto-generated, recurring work orders
Inventory enables digitized stock-keeping across the portfolio with the ability to view real-time stock availability. Acts as a centralized database of all office inventory categories to automate stock keeping.
Digital records all clients’ physical assets. Archive your asset list and actively track, monitor, and respond to asset activities and review all items across your portfolio.
Via QR Codes, the Helpdesk manages job and service requests through calls, emails, and app requests. Users can raise, track, and action service requests through the web/mobile application.
Digital Site Inspection checklist enables to capture observation and action, provides a report of Inspection log by roles
Easily conduct audits, inspections, and assessments, and report and track outcomes to increase the performance of operations across buildings and organizations.
Permit to work software helps to streamline many work permits and the isolation process with an emphasis on safety and reliability. Issuing work permits and authorization to perform high-risk activities at the site.
Technoduce has developed a comprehensive facilities management software system, offering numerous advantages for businesses. Partnering with our team relieves operational executives from the burden of scheduling and organizing tasks, allowing them to dedicate more time and energy to critical projects. Additionally, our software ensures routine maintenance, preventing costly complications. Managing facilities becomes seamless with Technoduce's facility management software, simplifying work order scheduling and management for all stakeholders. We empower field personnel with efficient tools, enhancing their productivity and overall work experience.